BrandMonitor Radar
Know before it trends.
Spike detection and a four-level escalation matrix that reaches the right person by phone, SMS or email within [15] minutes.
01 / Capture02 / Understand03 / Verify04 / Deliver
By the time a story is trending, the response window has closed. Teams need warning while there is still time to act.
Radar
Spike detection
Volume and sentiment are compared to baseline every few minutes.
- Per issue and spokesperson
- Community channels included
- Low false-alarm rate
Spike detection
Per issue and spokespersonAlert
Community channels includedLive
Low false-alarm rateVerified
Radar
Escalation matrix
Four levels, each with its own triggers, recipients and timings.
- Critical, High, Medium, Routine
- Named sign-off
- Agreed with you upfront
Escalation matrix
Critical, High, Medium, RoutineLive
Named sign-offVerified
Agreed with you upfrontAlert
Radar
Phone, SMS and email
Critical alerts reach people, not just inboxes.
- Delivery receipts
- Broadcast-under-way SMS
- Acknowledge in one tap
Phone, SMS and email
Delivery receiptsVerified
Broadcast-under-way SMSAlert
Acknowledge in one tapLive
What you get
Deliverables
- Real-time alerts
- Escalation matrix
- Alert log with delivery receipts
- Suggested next steps
Frequently asked questions
See BrandMonitor on your own coverage.
We'll set up a demo workspace with your keywords and walk your team through it.