Telecoms, retail and FMCG
Hear your customers in every language.
Mass-market sentiment, share of voice and campaign impact across South Africa's languages.
Your challenges
We know the job.
Complaints and outages
Mass-market customers complain loudly, in every language.
Competitor share of voice
Know how you compare with your peers, every week.
Campaign and sponsorship impact
Prove what your campaigns and sponsorships achieved.
How BrandMonitor helps
Mapped to your challenges
Complaints and outages: Social
Real-time listening on X, Facebook, Instagram, LinkedIn, YouTube and TikTok, and how your own posts land.
- Trending themes
- Linked to Integrity
- Comment-level sentiment
Competitor share of voice: Insights
Weekly to annual reports, reach by region and LSM, a reputational index and ad hoc reports in 24 hours.
- Web and colour PDF
- Word and Excel exports
- Insight written by people
Campaign and sponsorship impact: Radar
Spike detection and a four-level escalation matrix that reaches the right person by phone, SMS or email within [15] minutes.
- Per issue and spokesperson
- Community channels included
- Low false-alarm rate
Case study
Related reading
Guide
Media monitoring in South Africa: a guide for the public sector
What to monitor, how to scope a tender, and what good looks like.
2026-10-12
Guide
Why community radio belongs in your monitoring
The stories that move communities rarely start in national media.
2026-09-28
Insight
Responding to refund scams: a playbook
How to detect, verify and respond to fast-moving scam narratives.
2026-10-20
See BrandMonitor on your own coverage.
We'll set up a demo workspace with your keywords and walk your team through it.