Banks, insurers and medical schemes
Stop scams in your name before customers fall for them.
Detect impersonation, complaints and regulatory scrutiny, verified by analysts.
Your challenges
We know the job.
Impersonation scams
Fake SMS, pages and ads use your brand to defraud customers.
Complaints going viral
A single service failure can trend within hours.
Conduct regulator scrutiny
Regulators and media watch how you treat customers.
How BrandMonitor helps
Mapped to your challenges
Impersonation scams: Integrity
Narrative clustering, coordination signals and claim matching against your official statements.
- First-seen time
- Spread by channel and language
- Status tracking
Complaints going viral: AI Answers Monitor
We ask major AI assistants the questions citizens ask, and check the answers against your official facts.
- Daily or weekly runs
- Multiple assistants
- Your wording
Conduct regulator scrutiny: Social
Real-time listening on X, Facebook, Instagram, LinkedIn, YouTube and TikTok, and how your own posts land.
- Trending themes
- Linked to Integrity
- Comment-level sentiment
Case study
Related reading
Guide
Media monitoring in South Africa: a guide for the public sector
What to monitor, how to scope a tender, and what good looks like.
2026-10-12
Guide
Why community radio belongs in your monitoring
The stories that move communities rarely start in national media.
2026-09-28
Insight
Responding to refund scams: a playbook
How to detect, verify and respond to fast-moving scam narratives.
2026-10-20
See BrandMonitor on your own coverage.
We'll set up a demo workspace with your keywords and walk your team through it.