Heads of communication and media officers
Spend your day communicating, not clipping.
Signed-off reports on schedule, alerts that reach you, and an assistant that drafts holding lines.
Your challenges
We know the job.
Too much to read
Hundreds of items a day across channels.
Always on call
You need to know which alerts really matter.
Reporting deadlines
Monthly and quarterly packs eat your week.
How BrandMonitor helps
Mapped to your challenges
Too much to read: Brief
An executive summary by 08:00 and coverage reports three times a day, signed off by a named analyst.
- Signed by a named analyst
- Email and WhatsApp
- Audio version
Always on call: Radar
Spike detection and a four-level escalation matrix that reaches the right person by phone, SMS or email within [15] minutes.
- Per issue and spokesperson
- Community channels included
- Low false-alarm rate
Reporting deadlines: Ask BrandMonitor
Plain-language questions answered only from verified coverage, with every claim cited.
- Any language
- Filters understood
- Conversation history
Case study
Related reading
Guide
Media monitoring in South Africa: a guide for the public sector
What to monitor, how to scope a tender, and what good looks like.
2026-10-12
Guide
Why community radio belongs in your monitoring
The stories that move communities rarely start in national media.
2026-09-28
Insight
Responding to refund scams: a playbook
How to detect, verify and respond to fast-moving scam narratives.
2026-10-20
See BrandMonitor on your own coverage.
We'll set up a demo workspace with your keywords and walk your team through it.