National and provincial departments
Intelligence for departments that answer to the public.
Know what citizens, media and Parliament are saying, in every province and language.
Your challenges
We know the job.
Ministers want to know first
Principals expect a briefing before the story breaks.
Provincial coverage is fragmented
Regional and community media rarely reach head office.
Reports go to Parliament
Evidence must be complete, accurate and auditable.
How BrandMonitor helps
Mapped to your challenges
Ministers want to know first: Brief
An executive summary by 08:00 and coverage reports three times a day, signed off by a named analyst.
- Signed by a named analyst
- Email and WhatsApp
- Audio version
Provincial coverage is fragmented: Radar
Spike detection and a four-level escalation matrix that reaches the right person by phone, SMS or email within [15] minutes.
- Per issue and spokesperson
- Community channels included
- Low false-alarm rate
Reports go to Parliament: Insights
Weekly to annual reports, reach by region and LSM, a reputational index and ad hoc reports in 24 hours.
- Web and colour PDF
- Word and Excel exports
- Insight written by people
Case study
Related reading
Guide
Media monitoring in South Africa: a guide for the public sector
What to monitor, how to scope a tender, and what good looks like.
2026-10-12
Guide
Why community radio belongs in your monitoring
The stories that move communities rarely start in national media.
2026-09-28
Insight
Responding to refund scams: a playbook
How to detect, verify and respond to fast-moving scam narratives.
2026-10-20
See BrandMonitor on your own coverage.
We'll set up a demo workspace with your keywords and walk your team through it.